Refund Policy
All products sold on our website are special order items shipped directly from the manufacturer’s warehouse. Because of this ordering process, orders cannot be canceled once they have been placed.
Please review your order carefully before completing your purchase.
Returns & Refunds
We generally do not accept returns or offer refunds for:
Furniture
Mattresses
Special-order items
These items are ordered specifically for each customer and cannot be restocked once the order has been processed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will work with you to resolve the issue.
Please contact us within 24 hours of delivery or pickup so we can assist you.
We may provide:
A replacement item, or
A manufacturer-supported resolution
To report an issue, please provide:
Your order number
Photos of the item and packaging
A brief description of the issue
Contact Information
If you have any questions about your order, please contact us:
Business Address: 5907 Terry Road Louisville Kentucky 40216 United States
Phone: +1 (502) 494-0376
Email: coltonnichols@bubbasmattressandfurniture.com